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Q. If the product I receive has a defect or is different from the one I ordered, how can I exchange it?
Woops! This usually does not happen, we are truly sorry for the matter.
If the product has a defect or is incorrectly delivered, please contact email@example.com immediately.
We will take a quick action.
Please put the incorrectly delivered product in its pack as it is and wrap it. If you damage the product in the process or open to use it, it is impossible to exchange the product. Please bear it in mind.
Q. Please let me know how to exchange or return the product.
[If the delivered product is damaged or if the product is delivered incorrectly]
Please contact firstname.lastname@example.org. We will help out your product return procedure.
We want you to put the product in the delivery package box again, and to give it to the delivery service person at his or her visit.
A delivery service fee is paid by SKINRx LAB.
Please bear in mind that exchange or return is allowed only within thirty days from the date when the product is delivered.
1. [If a skin trouble occurs after use]
Please contact email@example.com . We will help you out.
If your skin is in a severe condition, please go to see a dermatologist.
Please bear in mind that if two third of the product is used, it is impossible to ask for exchange or return.
If the product is exchanged or returned due to the side effects after the use of the product, exchange or return is not allowed after thirty days from the date when the product is delivered.
2. [A simple change of your mind]
You may not be fully satisfied. We understand you. Please contact firstname.lastname@example.org . We will reach you immediately.
If you want to exchange or return the product due to a simple change of your mind, you should pay all processing costs. If the product package is damaged, or is open and used, exchange or return is now alloed. For your information, if the product is exchanged or returned due to a simple change of your mind, exchange or return is available only within seven days from the date when the product is delivered.
Q. I already used the product. Is it possible to exchange or return the product?
Exchange or return is now allowed if any of the following occurs:
1) If the product is already used
2) If the sealed part of the product is open, or the external package is damaged, and therefore the use value of the product is lowered
3) If you fail to follow the attention in use described in the product
4) If the product case is open and its content is damaged or smeared
5) If the free gift offered along with the ordered product is already used or lost
6) If the package of the returned product is damaged
Q. How can I cancel my product order?
If you want to cancel your order, please contact us at email@example.com as soon as possible.
*If you want to cancel the order after the product is in delivery service, you should pay the cost for the round-trip delivery service.
Q. When can I receive a refund?
Your refund application is accepted immedately after your refund request is reviewed and has no problem. Please allow between 7-14 business days for the credit to appear on your statement as times vary between credit card companies. In case of a refund for return, a refund is offered after the product is returned.
If a refund is delayed, please contact firstname.lastname@example.org . We will immediately process it.
※ A refund is made possible only when the name of depositor should be the same as the name of orderer.
Q. How I can change my shipping information?
If you want to change your shipping information, please contact email@example.com as soon as possible.
*If your ordered product is already in delivery service, it is impossible to change your shipping address.
Q. Is the product applicable to men and women?
SKINRx LAB is the brand developed by the best Korean research staff on the basis of the back data of diverse skin concerns. Therefore, the brand product is applicable to men and women of all ages.
Q. Is the product applicable to women during pregancy?
During pregancy or breastfeeding, women are highly likely to be sensitive to plain ingredients and should be careful of something trivial. Therefore, go to see a dermatologist before use.
Q. I want to know how to keep the product.
After using the product, make sure to close the cap. Keep the product away from direct sunlight and put it in a cool place in order to prevent its quality change.
Do not put the product in a place whose temperature or humidity is rapidly changed.
Q. I want to know about the product expiration date.
Please check the manufacturing date described in the product.
We recommend you to use the product within 36 months from the manufacturing date before opening and within 12 months from the manufacturing date after opening.
*How to keep the product: Close the cap after opening the product and put it in a cool place away from direct sunlight in order to prevent its quality change.
Q. I want to know your customer service hours.
SKINRx CS channel is in 24 hours a day. :) Please feel free to contact firstname.lastname@example.org . We will kindly help you out within 1-2 business days.
CS channel does not run on weekends and holidays. During the days, please use Q&A board.